pt-ptenfr
+ 351 915 700 120 reservas@dourovisit.com
pt-ptenfr
+ 351 915 700 120 reservas@dourovisit.com

About us

DOUROVISIT - Travel Agency

DouroVisit is a travel agency that emerges in order to fulfil an old dream of its foundress, with the aim of providing all its clients unique moments and experiences in their leisure or business trips.
DouroVisit relies on a team of professionals with wide experience in the organization of trips that, together with a rigorous selection of its partners, guarantees quality in the provision of the various services.

Thanks for your visit and have a memorable trip!

Mission

Efficiency and Professionalism

To serve our serve our clients in a personalized and exclusive way, overcoming all challenges with excellence, trust, dedication, technology and transparency. Be recognized as one of the best companies in the tourism market, for efficiency, friendliness and professionalism. Dourovisit values a customized assistance of its clients, identifying their individual desires and needs, in order to guarantee the full satisfaction of each and every client.

Vision

To reinforce the leadership on the tours and organized trips of excellence market in Portugal, particularly in the Douro Valley, providing the best services in terms of quality to exceed our clients’ expectations. To value above all the satisfaction of our customers throughout the travel process, thus contributing to sustainable tourism, and always seeking solutions to satisfy the needs of our customers, providing wonderful and unforgettable experiences.

Values

Commitment to the client: To work in a planned and objective way, to identify and satisfy the needs of the clients, with a high standard of quality and service, ensuring that we are able to meet these requirements. Professional and personal ethics, working with professionalism and honesty. Transparency: Building a work environment in which all employees, customers and suppliers are encouraged to express their opinions with confidence and honesty.

The sublimated Douro. The prodigy of a landscape that ceases to be so by the force of being undone. It is not a panorama that the eyes contemplate: it is an excess of nature. Terraces that are footprints of titanic men climbing the slopes, volumes, colours and modulations that no sculptor, painter or musician can translate, horizons dilated beyond the plausible limits of vision. A virginal universe, as if it had just been born, and already eternal for harmony, for serenity, for silence that not even the river dares to break, either sneaking away behind the hills, or in the background reflecting his own astonishment. A geological poem. The absolute beauty.

Miguel Torga

Testimonials

  • Adorei a experiência! Permitiu-me conhecer esta magnífica região com os meus próprios olhos. A equipa foi simpática e prestativa do início ao fim da viagem! Vou recomendar e repetir!

    Paula Sampaio
  • One of the best experiences of my life… I loved everything, from gastronomy to simplicity and serenity of the people and scenery. Memorable!!!

    Peter Laube
  • Escapadela revitalizante, ganhei alguns anos com esta experiência! Um único contra, soube a pouco!! Voltarei para conhecer um pouco mais deste paraíso.

    José Ribeiro

General Conditions

Reservations

Reservations must be written and will only be considered effective after full payment of the total price of the Cruise.

Payment

100% at the moment of the reservation.
How to Book Online
Only persons over 18 years of age can book online on this website.
By making an online reservation on this website, the Client accepts these General Conditions.

Minimum Participants

All Cruises are subject to a minimum number of participants defined by Douro Visit. Whenever the minimum number of participants is insufficient, Douro Visit is allowed to cancel the Cruise returning to the Customers all sums already paid, without being obliged to pay any additional compensation.

Prices

Prices are based on the practiced current costs as of the date of the edition of this website, and may be changed up to 20 days before the starting date of each cruise, if there are any changes in the costs of the elements that comprise them. The Client will be informed of any price change, and within a timing defined by Douro Visit, will be invited to accept or cancel his/her reservation according to the terms and conditions established in these Terms and Conditions.

Prices mentioned in this website already include the corresponding VAT rates.

Cancellations

Douro Visit keeps the right to cancel any Cruise or program due to:
1. Lack of a minimum number of participants;
2. Circumstances beyond its control, such as bad weather and navigation conditions, technical breakdowns on locks, damages on the ships, unforeseen delays, among others.
3. Lack of fulfilment of services supplied by third parties, such as strikes, unavailability of accommodation and transportation outsourced.
In the circumstances pointed out in items 1, 2, and 3, the Client may choose between receiving all sums already paid or will accept another Cruise suggested by Douro Visit, as well as the corresponding price variation.
Should the Client cancel any reservation he/she is obliged to the payment of 15%, 30%, 75% or 100% of the total price of the Cruise, if the cancellation is made 30, 15, 7, 3 or less days prior to the starting date of the Cruise.

In addition, the Client will be charged for all expenses and charges incurred by Douro Visit with transport, accommodation or any other non-refundable charges.

Changes

Douro Visit may change the itineraries of the cruises, replace ships, transportation and hotels for others of similar category and location whenever there may appear unexpected situations that are beyond its control, such as bad weather and navigation conditions, lack of services supplied by third parties, strikes, technical breakdowns on locks, damages and delays on the ships.

Smoke Policy

Smoke is only allowed in the sun deck.

Pets

Only guide dogs are allowed aboard.

Complaints

Complaints will only be considered if made by the participants during the Cruise and submitted in writing during the 5 days after the provision of the services.

Insurance

The Insurance coverage is as required by Portuguese Law.

Validity

The contents of this website are valid from the 1st of January 2018 to the 31st December 2018.

Court of Law

Court of Borough of Vila Real.

Need Help?

Please contact us